Questions · Buy

Why does my store refuse the cart but not the product page?

Because bot protection usually scores requests that change something, like adding to a cart, more strictly than page views. The product page was let through and the cart request was not, so the agent got as far as choosing a product and no further.

Why it happens

Bot protection often treats the cart request differently from the product page. A page view is let through, while a request that changes state, such as adding to a cart, is scored more strictly and answered with a challenge. A shopper in a browser solves it without noticing; an AI agent cannot solve a challenge at all.

Firewall and rate limit rules do the same thing from a different direction: a rule written to stop cart abuse refuses the request from an automated browser, and the page shows nothing, so the agent is left with a product it chose and no cart to put it in.

Run a free scan and find out which of these your store actually hits.