Questions · Buy
Does Ottom actually try to pay?
No. The journey ends at reaching the payment step. Reaching it is the thing being measured, and completing a real transaction against a live store would be a cost imposed on a merchant rather than a measurement of one.
Why it happens
Checkouts commonly build the payment step from scripts after several conditions are satisfied: a shipping method chosen, an address validated, a third party frame loaded. Any one of those that an agent cannot satisfy leaves a checkout that renders but never offers a way to pay.
Because the page loads without error, nothing in your monitoring registers a failure. From the store side this looks like an abandoned checkout, which is a category that is easy to attribute to shopper hesitation rather than to a step that was never rendered.
This comes up at the Buy stage. The full treatment, including how to reproduce it and what to change, is on Agent could not reach the payment step.
Related questions
Run a free scan and find out which of these your store actually hits.