Documentation
Enterprise contracts
An Ottom enterprise contract covers a group of storefronts on written terms rather than a self-serve subscription. It buys capacity and infrastructure rather than a different report: a faster cadence in a reserved lane, a raised ceiling on your own storefronts, an address you can allowlist, and staging origins.
What a contract adds
- A full agent journey twice a day on every contracted storefront, and retrieval checks every hour
- A reserved lane, so a scheduled run on a contracted storefront is served ahead of on-demand demand rather than queueing behind it
- A raised ceiling on your own storefronts: 36 retrieval checks and 4 journeys a day, against 12 and 3 everywhere else
- A dedicated egress address to allowlist in your WAF, assigned to your contract
- Staging origins behind a storefront password, so a build can be checked before it is published rather than after
What you can read on it
Exactly what Defend and Patrol unlock, and nothing beyond it. This is worth saying plainly, because a list of infrastructure invites the assumption that a contract also buys something extra to look at. It does not.
- Score and stage funnel
- Every finding
- The evidence behind each finding
- A fix for each finding
- The report as a PDF
- Score history and trend
- Scheduled runs and alerts
- A re-check when you publish a theme
- The trace explorer
Each of those is described on the plans page.
How it is bought
On written terms, invoiced, for a group of storefronts you verify as yours. It is not sold at checkout and it is not available through the Shopify app, so nothing about a contract depends on the app being installed. Pricing is per contract: tell us how many storefronts and we will put a number in writing.
What it deliberately does not do
- No payment submission. The agent stops at the payment step on a contracted storefront exactly as it does everywhere else.
- No priority over the per-store ceiling on somebody else’s storefront. The raised ceiling applies only to storefronts you have verified as yours.
- No trial and no free period.
Questions
Does an enterprise contract unlock anything a subscription does not?
Not in the report. A contract buys capacity and infrastructure: a faster cadence in a reserved lane, a raised ceiling on your own storefronts, an address you can allowlist and staging origins. What you can read is the same as the top self-serve plans.
How is it bought?
On written terms, invoiced, rather than at checkout. It is never sold through the Shopify app and never appears in the app pricing plans, so nothing about it depends on having the app installed.
Does the agent behave differently on a contracted store?
It runs more often and it comes from an address assigned to your contract. It identifies itself the same way, it obeys the same per-store ceiling on stores you have not verified as yours, and it never submits payment. None of that is configurable.
What does it cost?
It is priced per contract, on the number of storefronts and the terms agreed. Ask and we will put a number in writing.
Talk to us about a contract, or compare it against the self-serve plans.