---
title: "Enterprise contracts"
source: "https://ottom.io/docs/enterprise"
summary: "An Ottom enterprise contract covers a group of storefronts on written terms rather than a self-serve subscription. It buys capacity and infrastructure: a faster cadence, a reserved lane, a raised per-store ceiling, staging origins and, on Enterprise Plus, an address you can allowlist. Beyond what Defend and Patrol unlock, it adds release gates, fix verification and what changed between a pass and a stall, and on Enterprise Plus custom journeys and checkout tested through payment in test mode."
---

# Enterprise contracts

An Ottom enterprise contract covers a group of storefronts on written terms rather than a self-serve subscription. It buys capacity and infrastructure: a faster cadence, a reserved lane, a raised per-store ceiling, staging origins and, on Enterprise Plus, an address you can allowlist. Beyond what Defend and Patrol unlock, it adds release gates, fix verification and what changed between a pass and a stall, and on Enterprise Plus custom journeys and checkout tested through payment in test mode.

## What a contract adds

- A full agent journey twice a day on every contracted storefront, and retrieval checks every hour
- A reserved lane, so a scheduled run on a contracted storefront is served ahead of on-demand demand rather than queueing behind it
- A raised ceiling on your own storefronts: 36 retrieval checks and 4 journeys a day, against 12 and 3 everywhere else
- On Enterprise Plus, a dedicated egress address to allowlist in your WAF, assigned to your contract
- Staging origins behind a storefront password, so a build can be checked before it is published rather than after
- An owner or admin signs the Order Form inside Ottom. The contract starts on the later of its term start date and the day it is signed, and monitoring and billing both begin then
- A change to your prices or to any other term agreed on your Order Form is an amendment you sign in Ottom the same way. Nothing changes until it is signed. Price changes then apply from your next billing period, and other changes from the day it is signed
- A 99.5% monthly service level for the dashboard, reports and scheduled scans, in a Service Level Agreement that every new Order Form includes, with a service credit for a month that falls short. Higher levels are available as an add-on

## What you can read on it

Everything Defend and Patrol unlock. Every contract adds release gates, fix verification and time to fix, and what changed between a pass and a stall. Enterprise Plus also adds custom journeys and checkout tested through payment, in test mode.

- **Release gates.** Set the largest score drop a release may cause at each stage, and whether a stall fails it, on the store page. Every run your pipeline starts through the CI API then answers pass or fail and names the threshold that tripped, so a build can stop on it. A drop counts only when it is larger than the normal variation between scans.
- **Fix verification and time to fix.** Mark a finding fixed and we run a scan to check it. Only a scan can confirm a fix, and a finding that comes back is reopened. The store page shows how long each fix took and the median across your findings.
- **What changed between a pass and a stall.** On a report where the agent stalled, the step it stalled on set against your store’s last pass at the same step: how the page changed, which scripts were added or removed and from where, and which requests are new or failed. Read from the recordings of both walks, so it shows only while both are still kept.
- **Custom journeys (Enterprise Plus).** Describe a flow in plain words, such as requesting a trade quote or subscribing to a monthly box, and an AI agent walks it on your store. Each journey is tested until three walks pass, then walked every day with its own PASS or STALLED, beside the score rather than in it. The agent never pays and never places an order.
- **Checkout tested through payment, in test mode (Enterprise Plus).** Never on your live store, and never with a real card. On Enterprise Plus, only if you ask, our agent completes checkout on your staging store using your gateway’s test mode. The report shows whether payment went through, and the test order is cancelled where your platform allows it.

What Defend and Patrol unlock is described on [the plans page](https://ottom.io/docs/plans#surfaces).

## Questions

### Does an enterprise contract unlock anything a subscription does not?

Yes. Everything Defend and Patrol unlock. Every contract adds release gates, fix verification and time to fix, and what changed between a pass and a stall. Enterprise Plus also adds custom journeys and checkout tested through payment, in test mode. Does the agent pay? Never on your live store, and never with a real card. On Enterprise Plus, only if you ask, it can complete checkout on your staging store using your gateway’s test mode. A contract also buys capacity and infrastructure: a faster cadence in a reserved lane, a raised ceiling on your own storefronts, staging origins and, on Enterprise Plus, an address you can allowlist.

### How is it bought?

On written terms, invoiced, rather than at checkout. It is never sold through the Shopify app and never appears in the app pricing plans, so nothing about it depends on having the app installed.

### Does the agent behave differently on a contracted store?

It runs more often, and on Enterprise Plus it comes from an address assigned to your contract. It identifies itself the same way, and it obeys the same per-store ceiling on stores you have not verified as yours. Does it pay? Never on your live store, and never with a real card. On Enterprise Plus, only if you ask, it can complete checkout on your staging store using your gateway’s test mode.

### Is there a service level?

Yes. Every new contract includes a 99.5% monthly service level for the dashboard, reports and scheduled scans, and a service credit for a month that falls short of it. Higher levels are available as an add-on. The Service Level Agreement, part of every new Order Form, says how each is measured.

### What does it cost?

It is priced per contract, on the number of storefronts and the terms agreed. Ask and we will put a number in writing.